RentKey FAQ - English Version
RentKey FAQ for Customers
1. General Questions
Q: What is RentKey?
A: RentKey is a property management and rental service in Phuket. We offer comprehensive services for property owners, including renovation, furnishing, and rental management, as well as helping tenants find ideal accommodations.
Q: How can I find and book a property on your website?
A: You can use our convenient search tool on the homepage. Enter your desired parameters (dates, property type, location), browse available options, and select a suitable property. Click the "Book" button and follow the instructions.
2. Booking Process
Q: How does the booking process work?
A: After selecting a property and clicking "Book," you'll need to fill in your details and confirm the booking. We'll send you a confirmation email with all necessary information.
Q: Can I cancel or change my booking?
A: Yes, you can cancel or modify your booking. Contact our support team or use the link in your booking confirmation email. Please note that cancellation conditions depend on the specific property's policy.
Q: What payment methods do you accept?
A: We accept payment by bank cards (Visa, MasterCard, AMEX), as well as PayPal. A full list of available payment methods will be shown during the booking process.
3. Property Information
Q: What's included in the rental price?
A: The rental price includes accommodation, use of all amenities, utilities, and pre-arrival cleaning. Additional services, such as daily cleaning, can be ordered for an extra fee.
Q: How can I know if the property has everything I need?
A: We ensure standard equipment for all properties under our management. This includes all basic appliances (e.g., blender, coffee machine), kitchenware, bed linens, and towels. A full list of amenities is provided in the property description.
Q: What should I do if issues arise during my stay?
A: If you encounter any problems or have questions during your stay, contact us by phone or through the chat on our website. We will promptly resolve any issues.
4. Questions about Services for Property Owners
Q: What services do you offer property owners?
A: We offer a full range of property management services, including renovation, furnishing, marketing, rental management, and reporting. We handle all aspects of management to ensure you receive a stable income.
Q: How can I start working with RentKey?
A: Contact us through the form on our website or by phone, and we'll discuss all the details. We'll assess your property and propose an action plan to help you maximize the effectiveness of your property.
Q: What's your policy on renovation work?
A: We share the cost of renovations and furnishings equally (50/50). All work is carried out by our professional contractors, and we ensure your apartment is always in excellent condition.
5. Security and Privacy
Q: How do you ensure the security of my data?
A: We take data security very seriously. All your personal and payment data is encrypted and stored in secure databases. We never share your data with third parties without your consent.
Q: How can I learn more about your privacy policy?
A: You can review our privacy policy on a dedicated page on our website. If you have additional questions, please contact us.
6. Contact Information
Q: How can I contact RentKey support?
A: You can reach us by phone, email, or through the chat on our website. Our contact details are listed in the "Contacts" section of our website.
Q: What are your operating hours?
A: Our support service operates 24/7 to assist you at any time.